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Q - How do I place an order with Say Cheese?
Ordering is simple! Browse our menu, select your favorite cheesecakes, and place your order at least 3 days in advance to ensure freshness and quality.
Q - Where do you deliver?
We deliver within ÅžiÅŸli, Istanbul. For orders outside this area, delivery will be done with Third-party or courier.
Q - When are orders delivered?
Slice cakes are delivered every Friday, while whole cakes follow a scheduled delivery based on your order.​
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Q - What allergens are present in your cakes?
Our cakes are prepared in the same kitchen and contain milk, wheat and eggs. You may to request some changes by contact us
Q - How should I store my cheesecake?
Refrigerate cheesecakes in an airtight container for up to 5 days. If left at room temperature, consume within 3 hours to ensure safety and freshness.
Q - Can I customize or modify my order?
Yes, you can modify your order up to 1 day in advance by contacting us via Instagram DM. Customization options are available for whole cakes.
Q - Do you accept returns?
Unfortunately, due to the perishable nature of our cakes, we cannot accept returns. If there’s an issue, please contact us immediately.​​
Q - Do you offer refunds?
Refunds are available for delivery errors on our part or issues reported within 3 hours of delivery. Courier errors are beyond our responsibility.